Dear Rixos Qetaifan Island Team, I hope this message finds you well. I would like to extend my sincere gratitude for the exceptional experience my family and I had during our recent stay at your wonderful hotel. From the moment we arrived, we were welcomed with warmth, professionalism, and genuine hospitality that truly elevated our stay. I would like to express special thanks to Ms. Oshad at the reception, who was the first person we met upon arrival. Her attentiveness, dedication, and positive attitude throughout our stay left a remarkable impression and encouraged us to return in the future, as well as recommend your hotel to friends and relatives. Please convey our appreciation to her on behalf of myself and my small family. Our heartfelt thanks also go to Ms. Rawan, Guest Relations, whose magical touch made our celebration even more special. Her hospitality, attention to detail, and delightful surprise of decorating our room created an unforgettable start to celebrating both our wedding anniversary and my birthday. We truly appreciate her kindness and excellent service. We would also like to recognize Mr. Hamza from the Kids Club, whose cheerful spirit and sincere care made our son’s experience enjoyable and memorable. It is always heartwarming to meet people who genuinely smile and celebrate moments with guests from the heart. Our appreciation extends as well to Mohamed and Ameen from the adults’ pool bar team, who were among the memorable highlights of our stay. Their friendliness and dedication added joy and comfort every day. Also we will not forget all of the team in the restaurant which located in M2 floor, like the bar tenders from Pakistsn and Mororoco as we forgot their names, they was an example of the profionslism and satisfied guests' service. Finally, our thanks go to the entire Turkish team and all hotel staff without exception for their continuous efforts in providing the highest standards of service. We wish you ongoing success and prosperity, and we look forward to returning soon. Warm regards, Anis Y.

It was a nice and relaxing getaway for us. The staff is attentive and very accommodating which really helped us have a great time.

Had a great experience checking in and with all services at the hotel. Special thanks to Adam at the front desk for being an absolute champion and making sure we maximized our enjoyment during our stay and giving us exceptional service. We will definitely come back and when we do we will definitely ask for Adam at front desk

This is a perfect hotel for a family holiday staff is also super nice and helpful always making sure everything is good, food is also excellent everyday new items to try. Really impressed with the service and staff. Thank you Adam and Irshad.

Me and my family had an absolutely fantastic stay! We booked two double family rooms with breakfast and stayed for two weeks. The hotel itself is beautifully maintained and spotlessly clean. From the moment we arrived, the staff made us feel completely at home. The valet team, security, and concierge — especially Ghazi, Joseph, and Azeem — were superb throughout our stay. A special mention also goes to Mr. Ali, the head of security, who was always nearby to make sure we were well looked after. The reception team were equally wonderful — too many names to list, but every single one of them was welcoming, helpful, and professional. At breakfast, the experience was excellent every morning. The chefs, Mr. Yatim and Ahmed, along with the waiting staff — Mr. Ali, Zaynep, Patricia, and Khushnu, just to name a few — were fantastic. The food was fresh, tasty, and constantly replenished. The waterpark was another highlight! It’s huge, with plenty of rides to enjoy and beaches perfect for relaxing and unwinding. Again, the staff there were amazing — always friendly and attentive. From the warm welcome by Clifford and Thalo at the entrance, to Teresa and Mohammed by the jet skis, everyone went out of their way to ensure we had a great time. The lifeguards deserve a special mention for their care and attentiveness, particularly Salim, Suleman, and Zaynab. Apologies if I’ve missed anyone — every single member of the team was exceptional and made our stay truly memorable. Thank you all so much! Bilal, Saira, Haashim, and Hassan